Privacy Policy
Last updated: December 2024
Your Privacy Matters
At TalkPop, we're committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This policy explains our practices in plain language.
1. Information We Collect
Account Information
- Email address (required for account creation)
- Password (encrypted and never stored in plain text)
- Profile information you choose to provide
- Subscription and billing information
Conversation Data
- Messages you send to our AI system
- AI responses generated for you
- Conversation metadata (timestamps, settings)
- Usage statistics (number of conversations, tokens used)
Technical Information
- IP address and browser information
- Device type and operating system
- Usage patterns and feature interactions
- Error logs and performance data
2. How We Use Your Information
Service Delivery
- Provide AI chat functionality
- Save and organize your conversations
- Process payments and manage subscriptions
- Send service-related notifications
Improvement & Support
- Improve AI response quality
- Develop new features
- Provide customer support
- Prevent abuse and fraud
3. Data Sharing and Disclosure
We may share information only in these limited circumstances:
- Service Providers: Trusted partners who help us operate our service (hosting, payment processing, email delivery)
- Legal Requirements: When required by law, court order, or to protect our rights and users
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- With Your Consent: Any other sharing will require your explicit permission
4. Data Security
Encryption
All data encrypted in transit and at rest
Access Control
Strict employee access controls
Regular Audits
Continuous security monitoring
We implement industry-standard security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Access and Portability
You can access, download, and export your conversation data at any time through your dashboard.
Correction and Updates
Update your account information and preferences in your profile settings.
Deletion
Delete individual conversations or your entire account. Deleted data is permanently removed within 30 days.
Communication Preferences
Control what emails you receive from us through your notification settings.
6. Data Retention
- Active Accounts: We retain your data as long as your account is active
- Inactive Accounts: Data deleted after 2 years of inactivity (with prior notice)
- Deleted Accounts: All data permanently deleted within 30 days
- Legal Requirements: Some data may be retained longer if required by law
7. International Data Transfers
Our servers are located in the United States. If you're accessing our service from outside the US, your information will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international data transfers.
8. Children's Privacy
9. Cookie Policy
We use essential cookies to operate our service and optional cookies to improve your experience. You can control cookie preferences in your browser settings.
Essential Cookies
- • Authentication and session management
- • Security and fraud prevention
- • Core functionality
Optional Cookies
- • Analytics and usage insights
- • Preference remembering
- • Feature improvements
10. Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our service. Continued use of TalkPop after changes constitutes acceptance of the updated policy.
11. Contact Us
Have questions about this privacy policy or how we handle your data? We're here to help.
Email Us
privacy@talkpop.ai
Support Center
Visit Help CenterThis privacy policy is effective as of December 2024 and applies to all users of TalkPop.